BitOculus
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Terms of Service

Our terms and conditions

Last updated: 10 June 2026

1. Acceptance of these Terms

These Terms of Service (“Terms”) are an agreement between you (and, where you act for a business, that business — together, “you” or the “Customer”) and Cloud Inn Pty Ltd (“Cloud Inn”, “we”, “us”), the Australian company that owns and operates the BitOculus product. “BitOculus” refers to our product and brand; all contracts are entered into with, and all invoices are issued by, Cloud Inn Pty Ltd. By using our website, joining the waitlist, creating a dashboard account or having a BitOculus sensor installed at your venue, you agree to these Terms. If you do not agree, please do not use the Service.

2. The Service

Cloud Inn provides BitOculus, a privacy-first, AI-powered people-counting service for physical venues (the “Service”), consisting of:

  • a camera-based sensor mounted above your entrance that counts foot traffic — passers-by, entries, exits and U-turns (“bounces”) — with all video processed entirely on-device and never stored or transmitted (the “Sensor”);
  • a cloud analytics dashboard showing metrics such as capture rate, true conversion, bounce rate, hourly traffic curves and anonymous audience mix (the “Dashboard”);
  • integrations and data export via HTTPS, MQTT, Modbus and webhooks; and
  • our marketing website and beta waitlist (the “Site”).

3. Beta program

The Service is currently offered as a limited beta. During the beta:

  • No lock-in: there are no fixed-term contracts. Either party may end participation at any time on reasonable notice.
  • Founding cohort perks: members of the founding cohort receive the Sensor hardware and installation free of charge for the duration of the beta.
  • Provided as-is: the beta Service is provided “as is” and may be incomplete, change without notice or be interrupted. Metrics are provided in good faith but accuracy is not guaranteed during the beta.
  • Hardware ownership: Sensors remain the property of Cloud Inn Pty Ltd during the beta unless we agree otherwise in writing. You agree to take reasonable care of installed hardware and to allow us reasonable access to install, service or remove it.
  • Feedback: we may ask for feedback, which we can use to improve the Service without obligation to you.

4. Accounts and acceptable use

You are responsible for your account credentials and for the actions of users you invite. You must provide accurate information (including a valid work email on the waitlist) and keep it up to date. You must not:

  • use the Service unlawfully, or in a way that infringes the rights of others;
  • attempt to extract video, images or any person-identifying data from a Sensor, or modify, reverse engineer or tamper with Sensor hardware or firmware;
  • interfere with the security or operation of the Service, probe or scan it for vulnerabilities without our written consent, or circumvent the captcha or other protections on the Site;
  • resell or provide the Service to third parties without our written agreement; or
  • misrepresent BitOculus data as something it is not.

5. Customer responsibilities

  • Signage: while the Sensor collects no personal information, some jurisdictions require notice when camera-based devices are in use. You are responsible for displaying any signage required by the laws that apply to your venue. We provide signage guidance and templates as best practice.
  • Lawful use: you must use the insights the Service provides lawfully, including in compliance with employment, privacy and consumer laws that apply to your business.
  • Site conditions: you are responsible for providing safe access, power and internet connectivity for installation and operation as reasonably specified by us.

6. Data ownership

The counts, events and metrics generated by Sensors installed at your venue, and any exports of that data, belong to you. We may use aggregated and de-identified data (which, by design, is already free of personal information) to operate, improve and benchmark the Service. On request after termination, we will provide an export of your data in a machine-readable format and then delete it from active systems within a reasonable period.

7. Intellectual property

Cloud Inn Pty Ltd and its licensors own all intellectual property in the Service, including the BitOculus brand, the Sensor hardware design, firmware, models, software, Dashboard and documentation. We grant you a limited, non-exclusive, non-transferable licence to use the Service for your internal business purposes while these Terms apply. No rights are granted other than as expressly set out in these Terms.

8. Fees

The beta is free for the founding cohort. Before any payment is ever due, founding pricing will be agreed with you in writing. When paid plans launch, all fees will be invoiced by Cloud Inn Pty Ltd and billed via our payment processor (Stripe), and pricing, billing cycles and any taxes (such as GST) will be set out at the time you subscribe. Invoices, receipts and card statements will show Cloud Inn Pty Ltd as the billing entity. We will never start charging an existing beta participant without their express agreement.

9. Warranties and disclaimers

To the maximum extent permitted by law, the Service (and, during the beta, the Sensor hardware) is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including fitness for a particular purpose, accuracy of metrics or uninterrupted availability. People-counting metrics are statistical estimates and should not be relied on as the sole basis for decisions with legal or financial consequences.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or other applicable law that cannot lawfully be excluded. Where liability for breach of a non-excludable guarantee can be limited, our liability is limited, at our option, to re-supplying the relevant services or paying the cost of having them re-supplied.

10. Limitation of liability

To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special or consequential loss, or loss of profits, revenue, goodwill or data; and (b) our total aggregate liability arising out of or in connection with the Service is limited to the greater of (i) the amounts you paid us for the Service in the 12 months before the event giving rise to the claim, and (ii) AUD $100. Nothing in this section limits liability that cannot be limited by law, including liability for fraud or for death or personal injury caused by negligence.

11. Termination

Our promise during the beta is simple: if BitOculus does not move the needle for your business, we will remove it from your wall. Formally:

  • you may end your participation in the beta at any time by emailing support@bitoculus.com, and we will arrange removal of the Sensor at a mutually convenient time at no cost to you;
  • we may suspend or terminate the Service (or your account) on reasonable notice, or immediately for a serious breach of these Terms, unlawful use or risk to the Service or others;
  • on termination, your licence ends, beta hardware must be returned or made available for collection, and we will provide a data export on request as described in section 6; and
  • sections that by their nature should survive (including data ownership, intellectual property, disclaimers, limitation of liability and governing law) survive termination.

12. Privacy

Our handling of personal information is described in our Privacy Policy, and our use of cookies in our Cookie Policy. A core design principle of the Service is that the Sensor processes video entirely on-device, stores no footage, performs no facial recognition and emits only anonymous, aggregate counts.

13. Changes to these Terms

We may update these Terms from time to time. We will give reasonable notice of material changes via the Site or by email. Changes will not apply retrospectively. If you continue to use the Service after a change takes effect, you accept the updated Terms; if you do not agree, you may terminate as described in section 11.

14. General

These Terms are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of New South Wales. If any provision is found unenforceable, the remainder continues in effect. A failure to enforce a right is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a corporate transaction. These Terms, together with the Privacy Policy, the Cookie Policy and any written beta or pricing agreement, are the entire agreement between us about the Service.

15. Contact us

Questions about these Terms? Contact legal@bitoculus.com. For support, contact support@bitoculus.com.